Online learning continues to grow throughout higher education, including expansion at urban commuter institutions like the City University of New York (CUNY) that have traditionally focused primarily on in-person courses. Building on research into the scholarly habits of CUNY students, we undertook a qualitative study to explore the lived experiences of CUNY students and faculty using technology in online and hybrid courses. Our research revealed how students and faculty use online tools in support of learning and illuminated a range of experiences determined by differing access to and skills with technology, the usability of required technology platforms, availability of support, and communication and connection in online courses. Insights from this research can inform the development and deployment of online learning tools and support for students and faculty at CUNY and on other commuter college and university campuses.
Smale, Maura A.; Regalado, Mariana; and Amaral, Jean, "Online Learning with In-Person Technology: Student & Faculty Experiences in Hybrid/Online Courses at CUNY" (2018). CUNY Academic Works.