As a result of his experience as an interim academic web/systems librarian, Mark Aaron Polger embarked on a study of consistency of terminology in a library context, looking at usage across three media - promotional material, signage and websites. In this article, after reviewing the literature, he reports the results of his study, points out its limitations, and suggests ways in which the work could be taken forward.
Polger, M. A. (2014). Controlling our vocabulary: Language consistency in a library context. Indexer, 32(1), 32-37.