Publications and Research

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After a full year of providing fully remote library reference due to the COVID-19 pandemic campus closures, this exploratory study looks at reference practices of libraries, and librarian response to those practices, at a large, urban, public university. This article focuses on the impact COVID-19 had on reference services themselves, as well as the perceptions of those who provide them.


The Version of Record of this manuscript has been published and is available in Internet Reference Services Quarterly September 2021,



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