Date of Degree
Alicia M. Alvero
Applied Behavior Analysis
systems analysis, process improvement, process mapping, organizational behavior management
There are three levels of performance discussed in organizational behavior management (OBM): (a) the organization level, (b) the process level, and (c) the job/performer level. Among these three levels of performance, individuals often focus least on the process level – which is the level that explains “how” work gets done (Rummler & Brache, 1995). However, if the processes are not effective, workers cannot complete tasks adequately, regardless of the contingencies applied by an organization. One way researchers can evaluate the effectiveness of processes within an organization is through the use of systems analysis. The purpose of the present study was to utilize process mapping to help identify the disconnects in the faculty hiring process within a university and to help establish how much time could be saved by making each recommended improvement. The analysis indicated that systems analysis at the process level could benefit academic settings, adding a valuable contribution to the relatively sparse empirical process analysis literature.
Farrell, Nicole P., "Systems Analysis of Faculty Hiring Process Within Academia" (2019). CUNY Academic Works.