Date of Degree

9-2019

Document Type

Dissertation

Degree Name

Ph.D.

Program

Psychology

Advisor

Alicia M. Alvero

Committee Members

Robert Lanson

Patricia D’Ateno

Lori Diener-Ludwig

Heather McGee

Subject Categories

Applied Behavior Analysis

Keywords

systems analysis, process improvement, process mapping, organizational behavior management

Abstract

There are three levels of performance discussed in organizational behavior management (OBM): (a) the organization level, (b) the process level, and (c) the job/performer level. Among these three levels of performance, individuals often focus least on the process level – which is the level that explains “how” work gets done (Rummler & Brache, 1995). However, if the processes are not effective, workers cannot complete tasks adequately, regardless of the contingencies applied by an organization. One way researchers can evaluate the effectiveness of processes within an organization is through the use of systems analysis. The purpose of the present study was to utilize process mapping to help identify the disconnects in the faculty hiring process within a university and to help establish how much time could be saved by making each recommended improvement. The analysis indicated that systems analysis at the process level could benefit academic settings, adding a valuable contribution to the relatively sparse empirical process analysis literature.

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