Publications and Research

Document Type


Publication Date

Fall 9-4-2020


This disruption to usual services as a result of the COVID-19 pandemic forced many librarians to reevaluate the methods with which their users connect with library personnel and library resources. The library is a vital source of information and during these times, it becomes our duty to ensure students and faculty are able to access resources, get research and instructional assistance and be able to continue to do their work with as little disruption as possible. The first step to this would be for the library to organize its contact information, resources and helpful links in one central location, in the form of an FAQ page (Kennedy, 2011).


Adapting to remote services: getting started with a knowledge base for your users By Sonali Sugrim, Queens College, CUNY. (2020). Journal of Electronic Resources Librarianship, 32(3), 239–248.



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