Websites are ubiquitous. They are everywhere and everyone seems to be using them. Thus, user experience has become popular, but not everyone uses user-centered research and design principles to design websites. Libraries are beginning to use the tools of user experience, design thinking, and user-centered research to improve library websites. User-centered research places the user at the core of the research and seeks to understand the user so that the resulting solutions can better respond to the needs of users. Who are your users? How do you learn more about your users? What are your users doing? How do you help your users be successful? This presentation will discuss the process of getting to know your users and the steps of user-centered research that can help with the design and development of library websites that respond to the needs of users.