Implementation as Ongoing and Incremental: Case Study of Web 2.0 Use For Staff Communication

Authors

Wendy Chu, Kingsborough Community College CUNYFollow

Document Type

Article

Publication Date

7-12-2012

Abstract

Web 2.0 implementations in academic libraries tend to concentrate on rolling out a functioning system first and training of personnel second. This article offers a case analysis documenting one approach to implementation, whereby a website slowly integrates Web 2.0 technologies in a just-in-time orientation, and the impact on improving staff communication and cultivating community awareness for a small academic library. Findings underscore the need to reexamine the implementation process as a continuous, adaptive, and non-demanding engagement with colleagues and staff based on active awareness of developments and needs.

Comments

This work was originally published in Journal of Access Services.