Web 2.0 implementations in academic libraries tend to concentrate on rolling out a functioning system first and training of personnel second. This article offers a case analysis documenting one approach to implementation, whereby a website slowly integrates Web 2.0 technologies in a just-in-time orientation, and the impact on improving staff communication and cultivating community awareness for a small academic library. Findings underscore the need to reexamine the implementation process as a continuous, adaptive, and non-demanding engagement with colleagues and staff based on active awareness of developments and needs.
Chu, Wendy. "Implementation as Ongoing and Incremental: Case Study of Web 2.0 Use for Staff Communication." Journal of Access Services 9, no. 3 (2012): 134-53.