Architecting Standards: Leveraging IA To Drive Emerging Technology Standards​

Authors

Noreen Y. Whysel, CUNY New York City College of TechnologyFollow

Document Type

Presentation

Publication Date

Fall 9-28-2024

Abstract

In this talk for the annual meeting of the W3C Information Architecture Community Group, I discuss how standards bodies can learn from the Information Architecture field to improve accessibility and usability. By adopting user-centered design principles and engaging in iterative feedback loops, standards organizations can create more relevant and practical standards that align with real-world applications. Emphasizing collaboration with industry experts and end-users will help ensure that standards evolve along with technological advancements.

In the meantime, key standards are examined, such as ISO 9241, which provides guidelines for usability and user-centered design, and the W3C's Web Content Accessibility Guidelines (WCAG), ensuring that digital content is accessible to all users, including those with disabilities. New forms of digital interaction like GenAI, Retrieval-Augmented Generation (RAG), voice interaction, and other emerging technologies are discussed and highlight how IA can provide a working framework in the absence of formal standards. In particular, a novel addition to John Snow's Enneagram depicting Peircean Semiotics that includes a fourth triad to represent the "Concept of Graph" is presented as a bridge from AI interpretation to human understanding.

Comments

Videos and agenda will be available at https://www.w3.org/events/meetings/62b1a029-c214-4bbe-8ee0-7d16729e08e3/#agenda