Tutoring Online During the COVID-19 Pandemic: Use of Critical Incidents to Improve Practice

Authors

A.E. DreyfussFollow
Jose Armando Sanchez Diaz, NYC College of Technology
Barakat Adigun
Helen Baraki
Thalyia Thompson

Document Type

Article

Publication Date

Fall 2025

Abstract

Developing expertise in the practice of online tutoring is presented by peer tutors who provided support to students with synchronous sessions with the onset of COVID-19. The experiences and learning of peer tutors were probed through the use of critical incidents (Flanagan, 1954), and how weekly training meetings provided support to them, creating a collaboration among the tutors and the training manager.

Comments

This article was originally published in Advances in Peer-Led Learning, available at  https://doi.org/10.54935/apll2025-01-08-117

This work is distributed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License (CC BY-NC-ND 4.0).