Historically, academic libraries have not provided their users with any form of 24-hour access. The evidence today is that many do. This article discusses the results of a survey of students using the library at John Jay College of Criminal Justice, which in the Spring 2014 began offering 24/7 library access during the final exam period. The objective was to gather demographic information about the users and get a better understanding of the reason for their visit. The data collected helps explain what might be driving the trend to extend hours, particularly as many library resources are available 24/7 electronically from anywhere you can access the Internet. In addition, as academic institutions increasingly struggle with retention, the survey results suggest another way libraries, and in this case those at urban commuter colleges, might contribute to the creation of a connected community of learners as a means of improving retention rates and the success of its students.



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