Mediation of Integrations in Supply Chain Information Management and Supply Chain Performance: An Empirical Study from a Developing Economy

Aamir Rashid, York College
Rizwana Rasheed, Iqra University, Pakistan
Umair Tanveer, School of Business and Economics, University of Exeter, England, UK
Shamaila Ishaq, Derby Business School, University of Derby, Derby, UK
Noor Aina Amirah, Operation Research and Management Sciences Research Group, Faculty of Business and Management, Universiti Sultan Zainal Abidin, Terengganu, Malaysia and Artificial Intelligence for Islamic Civilization and Sustainability, Universiti Sultan Zainal Abidin, Terengganu, Malaysia

Originally published in Journal of Science and Technology Policy Management © Emerald Publishing Limited 2053-4620 DOI 10.1108/JSTPM-08-20

Abstract

Purpose – This study aims to investigate how the management of supply chain information impacts the performance of the supply chain. This relationship is explored by considering the mediating influence of internal and external integration, which is underpinned by the principles of resource-based theory. Design/methodology/approach – Data was collected from 144 supply chain professionals across different manufacturing companies. The proposed hypotheses were subjected to quantitative analysis using partial least squares structural equation modeling, and the validity of the measurement model was assessed with the assistance of SmartPLS software. Findings – This study identified that information management (IM) significantly and positively affects internal integration (II), customer integration (CI) and supply chain performance (SCP). Similarly, the results showed that II significantly and positively affects SCP. Likewise, CI positively and significantly affected SCP. At the same time, II found a positive yet significant mediating role in the relationship between IM and SCP. CI was found to play a positive but insignificant mediating role in the relationship between IM and SCP.

Originality/value – This research evaluated a second-order model and tested the SCP in conjunction with the resource-based view in the manufacturing industry. This research could be beneficial for researchers, manufacturers and policymakers to attain organizational objectives by implementing an efficient IM system for better integration and SCP.