Publications and Research
Document Type
Other
Publication Date
2023
Abstract
The homelessness crisis has mandated increased social service employees to work with this population. Working in a homeless shelter entails consistent exposure to stress due to the frequency of serving a population with various traumatic pasts. The purpose of this qualitative descriptive study was to explore how social workers and case managers cope with internal and external supports to mitigate workplace stress in NYC family homeless shelters. This qualitative descriptive study utilized Lazarus and Folkman's Transactional Model of Stress and Coping. This study's purpose was to answer the following questions RQ1: How do social workers and case managers cope with workplace stress in homeless family shelters? RQ2: How do social workers and case managers cope with internal and external supports to mitigate workplace stress in homeless family shelters? The study's sample criteria were employed for at least six months, and employed as a social worker or case manager, in a family shelter in NYC. Data were collected from an online Google Docs questionnaire for demographic, one-on-one interviews, and two focus group interviews. The data were analyzed using Braun & Clarke's (2006) thematic analysis with inductive coding. RQ1 produced four themes: Dysfunctional behaviors, Supervisor Involvement, Self-Care Practices, and Resilience. RQ2 produced three themes: Utilized job resource, Low Work Productivity, and Incentives. The study presented recommendations for future studies and practical implications.
Comments
This dissertation manuscript is a preprint posted on proquest link: https://www.proquest.com/dissertations-theses/social-workers-case-managers-coping-with-supports/docview/2881652877/se-2
This Dissertation was presented in Partial Fulfillment of the Requirements for the Degree Doctor of Education at Grand Canyon University, Phoenix, Arizona, in October of 2023.