Publications and Research

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Product development is flawed. Often there is no consent at all when testing with potential users. In this article I discuss how to ensure that research participants understand what data is collected, how their data is collected and how it might be used or shared beyond the scope of the covered research product. A study of user research testing tools and panel recruitment software revealed the extent that study participants may be tracked and their data shared by underlying processes that are not in the direct control of the study team. The article frames the discussion around two of the Eight Pillars of Research Operations, Tools and Governance, and suggests other things that researchers can do to ensure that they are fulfilling their role as a data collector.



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